Additional Support

<< Return to Help Index


Our customer service team understands that timely order processing is a huge matter of importance to our customers. That is why every day we strive to process, package and ship your order speedily, then email you a tracking number so that you can stay informed about your delivery status. Feel free to call us toll-free to inquire: 888-404-0020 or email an inquiry to “”.

RDI offers Same Day Shipping, Monday through Friday with a daily cut-off time of 1 PM Central Standard Time. If you are requesting “Next Day Air” order must be made before 1 PM (CST). Any orders for “Next Day Air” placed on a Friday will be delivered on the next business day.

RDI is closed on the following holidays:

New Years Day, Good Friday (Easter), Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Eve, Christmas Day, New Years Eve. RDI could be closed on the day before or the day after a holiday. If you place an order on the weekend, our staff will ship the following business day. If you place an order on a holiday that RDI is closed on, your order will be shipped the following business day.

* The Products listed below are NOT guaranteed to ship within 24 hours with UPS Ground. These products ship within 48 hours with UPS Ground. (Only UPS Ground is affected by this, if you use another shipping option, for example, 2 or 3 day select or next day air it will ship within 24 hours.)

  • iCup Drug Screens
  • Integrated E-Z Split Key Cups
  • iScreen Drug Test Cards
  • iCassette Drug Screens
  • AlcoMate Premium
  • NicQuick & iScreen OFD Cotinine

**We are now offering a Saturday Delivery option for phone orders only. Saturday deliveries are more expensive, so please call to get pricing or set up a Saturday delivery.
Product Training

Who are you?

With over 15 years in business under our belts we have worked with a large range of different companies to fulfill their drug & alcohol testing needs. Whether its providing quality products at industry low prices + discounts, or it’s just answering questions we will go above and beyond to help your company get the products and/or knowledge they are looking for.
Common companies that we work with:

  • Staffing Agencies
  • Doctor’s Offices
  • Construction Companies
  • Occupational Medicine
  • Drug-Free Workplaces
  • Corporate Safety Departments
  • Nursing Homes
  • Half-way Houses
  • Parole Offices
  • Drug Court
  • State & Federal Government Agency’s

How do I contact you?

Please click here for our company contact information.