PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Products sold by Rapid Detect INC have expiration dates, and therefore internal sell-by dates must be maintained to insure best product availability to all our customers. Due to these expiration dates failure to accept delivery or failure to provide an accurate deliverable address does not constitute good-reason fro charge back of purchases and/or refund of purchase price. If a customer fails to provide an accurate deliverable address, the customer will be responsible for all shipping chargers to have product sent to the proper address. This may include any charges that Rapid Detect INC incurs due to having the product returned to us.
For drug and alcohol testing products, all sales are final:
Drug and alcohol testing devices are regulated by the FDA. Because drug and alcohol testing devices require specific storage requirements, we cannot validate the product once it leaves our warehouse. Therefore, drug and alcohol testing products are nonrefundable and cannot be returned.For other products that are not temperature sensitive: to start a return call our office toll-free at 1-888-404-0020.
If a return is permitted, there will be a restocking fee of 25%.
Restocking fees and return shipping costs do not apply if you are returning because of an RDI error. Such as an incorrect product was shipped, or the item is defective and arrived in a non-working order.
Returns must be in brand new, mint condition, in the original, undamaged manufacturer’s packaging including all packaging materials, such as product & inserts.
Receiving RDI Products
Please do not write on the product box. Once there is writing on the product box it can no longer be returned to inventory for resale.
Returns must be made within 30 days of the ship date.
Acceptance of the return of special order items is conditional based on the terms of return of the item’s manufacturer or supplier. If damage occurred during transit, please do not dispose of the packaging. Contact the carrier for inspection and file a claim with the carrier. When returning items, they must be sent freight prepaid. Returns sent C.O.D. or “shipping charges collect” will be refused.
Credit will be given only for items that we receive and inspect. To avoid any complications, be sure that you insure your return shipment. All returns will be subject to a minimum 25% restocking charge if accepted. For any questions about a return, please contact our customer service department toll-free at 888-404-0020.
Clients wishing to return open/used products, due to claims of defective tests or what the client deems as false positive tests, must be returned at cost of the client. Once the tests are received, they will be sent to the manufacturer’s quality assurance department to be tested.
To help us assist you: provide pictures of the test result window on the device including: test strips, temperature strip, and urine specimen. A picture of the product box label: displaying the Item & lot number. Your images should be as clear as possible. The manufacturer will want to receive copies of the laboratory confirmation and a brief description from you, as to why the test is not working probably.
After this, if the quality assurance department determines that the tests are working properly, no refund will be provided. The client then has the option to pay for shipping to have the tests returned. If the tests are not in proper working order an exchange will be made for the returned tests.
NOTE: False positives can be a result of both prescription, over counter medications, certain foods and drinks that the donor maybe taking/ingesting. Please refer to our Cross-Reaction Reference Guide to see potential cross reactions.
Shortages, damaged goods or other problems pertaining to shipments received must be reported to Rapid Detect INC within 5 calendar days of client receiving the product. Any errors after that will not be considered valid. Please inspect all orders before using any devices, if any products are used before determining you have received an incorrect product, all claims become invalid immediately. Please report all errors or information on damaged good to firstname.lastname@example.org.
Return Request Instructions
To request a return, client must follow the correct procedure. Contact Rapid Detect INC customer support by phone or e-mail and request a Return Authorization Number. Provide us with the Original Order Number and Date of Purchase and the item(s) that you would like to return. A Return Materials Authorization Number will be assigned to your return. Return the product(s) postage paid. (Please insure your items). NOTE: Returns sent postage due or freight collect will not be accepted. Rapid Detect INC cannot be responsible for unsolicited returns without an assigned Return Authorization Number.
30 Day Guarantee
We guarantee our products to work, and be free of defects..
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This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.rapiddetect.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.rapiddetect.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.rapiddetect.com does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
www.rapiddetect.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.rapiddetect.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.rapiddetect.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
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Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.rapiddetect.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
www.rapiddetect.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.rapiddetect.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.rapiddetect.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.rapiddetect.com in its sole discretion.
You agree to indemnify, defend, and hold harmless www.rapiddetect.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, www.rapiddetect.com may link to sites operated by third parties. However, even if the third party is affiliated with www.rapiddetect.com, www.rapiddetect.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.rapiddetect.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.rapiddetect.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).