Mailing Address
Rapid Detect Inc.
P.O. Box 251
Poteau,OK74953
Phone Numbers
Toll Free: 1-888-404-0020
Local:918-649-1293
Fax:918-649-1005
Department Ext.:
Sales: – #19
Customer Service: – #24
Billing: – #22
Contact US
RDI customer service is ready to help with any questions, comments, or concerns. Feel free to contact us by any of the following methods provided below.
New Rapid Detect Customer Service Schedule
Monday – Thursday: 8:00 AM to 3:00 PM CST.
Friday: Customer service will not be available by phone or email. Orders that come in will still be processed.
If you are calling outside of normal business hours, feel free to leave a message to the appropriate department. Remember to leave a name, phone number or an email address so that we may respond back to you. You’ll be hearing from us soon!
Frequently Asked Questions
Order Status:
Has my order shipped?
How do I change quantities?
How do I track my order?
An item is missing from my shipment.
My product is missing parts.
When will my back-order arrive?
My Account:
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?