24 Hour Order Processing Mon-Fri 1 PM Cut-off (CST)
Our customer service team understands that timely order processing is a huge matter of importance to our customers. That is why every day we strive to process, package, and ship your order speedily, then email you a tracking number so that you can stay informed about your delivery status. Feel free to call us toll-free to inquire: 888-404-0020 or email an inquiry to “[email protected]”.
RDI offers the Same Day Shipping, Monday through Friday with a daily cut-off time of 1 PM Central Standard Time. If you are requesting a “Next Day Air” delivery option your order must be completed before 12 PM (CST). Any orders for “Next Day Air” placed on a Friday will be delivered on the next business day, due to the fact that FedEx or UPS does is not operational on the weekend, unless you have selected Special Saturday Delivery.
RDI is closed on the following holidays:
New Years Day, Good Friday (Easter), Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve. RDI could be closed on the day before or the day after a holiday. If you place an order on the weekend, our staff will ship the following business day. If you place an order on a holiday that RDI is closed on, your order will be shipped the following business day.
* The Products listed below are NOT guaranteed to ship within 24 hours with UPS Ground. These products ship within 48 hours with UPS Ground. (Only UPS Ground is affected by this, if you use another shipping option, for example, 2 or 3-day select or next day air it will ship within 24 hours.)
- iCup Drug Screens
- Integrated E-Z Split Key Cups
- iScreen Drug Test Cards
- iCassette Drug Screens
- AlcoMate Premium
- NicQuick & iScreen OFD Cotinine
**We are now offering a Saturday Delivery option for phone orders only. Saturday deliveries are more expensive, so please call to get pricing or set up a Saturday delivery.