Customer Support

Office Hours 

  • Monday through Thursday 8 AM to 4 PM CST
  • Fridays 8 AM to 1 PM CST

Rapid Detect’s Customer Support Page. We take great pride in offering premier customer service, and complete availability to answer any questions or provide support to any customers or potential customer’s needs. If you have an issue with any of our tests, please take a photo (or copy) of the test strips and e-mail it to us so that we may further assist you.

Live Chat
We now offer LIVE CHAT Monday You can find the LIVE CHAT window in the lower right corner of our website.

Accepted Payment Methods
Our store accepts Visa, MasterCard & American Express. We will ship your order once your check has been received.

Our 30 Day Guarantee

Our Return Policy:
If there are any problems with your order and it is necessary to return merchandise, please follow the instructions below. Should you need to return merchandise, please notify our customer service department at 1-888-404-0020 and request a return authorization number and address to ship the product to.

Returns must be in brand new, mint condition, in the original, undamaged manufacturer’s packaging including all packaging materials, such as product & inserts.

Returns must be made within 30 days of the ship date.
Acceptance of the return of special order items is conditional based on the terms of return of the item’s manufacturer or supplier. If damage occurred during transit, please do not dispose of the packaging. Contact the carrier for inspection and file a claim with the carrier. When returning items, they must be sent freight prepaid. Returns sent C.O.D. or “shipping charges collect” will be refused.

Credit will be given only for items that we receive and inspect. To avoid any complications, be sure that you insure your return shipment. All returns will be subject to a minimum 25% restocking charge if accepted. For any questions about a return, please contact our customer service department toll-free at 888-404-0020.

Privacy Policy
We do not share the information gathered through this website with any other 3rd party, only for the purpose of shipping or order fulfillment.

SSL Site Security
All payment information entered through our shopping cart is done through a secure socket layer. All data is protected by 256 bit SSL Secure Server Layer Encryption.

Our Return Policy

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